Customer Service
Number one on our list of business services is the professionalism and courtesy we deliver to you, our customers. We appreciate each of you for making Alan’s Collision your number-one choice for auto-body repair and restoration. We welcome your questions so we can begin to earn your trust.
Estimating. No work begins on any vehicle without a computerized professional estimate. With that in hand we review the estimate with you and discuss the step-by-step process of repairing and restoring your vehicle. We use CCC estimating, the number-one industry service.
Insurance Claims
When you prefer not to manage your insurance claim directly, we will do it for you and remove that headache. Alan’s Collision expert staff will coordinate directly with the insurance company and communicate with you about progress of your vehicle repair.
High-Deductible Claims
Automobile and truck owners pay a lot in insurance premiums, and with higher deductibles insurance premiums are lower. When there’s an accident, however, your car gets damaged regardless of the policy you hold. We want to know about the type of policy you have so we can take every consideration to do the highest-quality work in the most cost-effective manner.
Cash/Out-of-Pocket Jobs
When your accident repair will not be submitted as an insurance claim, Alan’s Collision treats your situation with special consideration. After our analysis of the collision-repair work you need, we will explore ways to cut repair costs with your up-front agreement, and we will consider a reduction in pricing based on full review of the entire job. There is no cookie cutter here; each job is a case-by-case basis.
Digital Photography
When you request a digital record of your collision repair, we will shoot images and email them to you for your records. If your insurance company requires sequential repair photography, we will work with them directly to ensure your claim is managed appropriately.
Car Rental
Enterprise car rental has an office on premise with Alan’s Collision. For customers who don’t have rental car included in their insurance policy, we can negotiate a lower rental cost with Enterprise car rental.
Towing
Our partnership with Glen’s Towing is a 24-hour service with a flat-bed tow truck. Glen’s Towing brings your vehicle direct to Alan’s Collision, and if it’s on the weekend, evening or holiday, we’ll know about it and begin communicating the next business day.