Philadelphia auto body repair business Alan’s Collision Center announced today that it continues to invest in technician team training with a $15,000 annual investment. Alan’s Collision Center believes that technician training is a key differentiator for its team. As industry consolidations disrupt the business model of the independent, single-owner collision center, training remains important. The Philadelphia auto body repair business sends its technical team to workshops, courses and schooling.
Jim Pfau, general manager of Alan’s Collision Center, is pushing service excellence in the wake of industry consolidations and is also focusing on service excellence for customers.
“We are committed to collision repair training for our technicians so we can exceed excellence in auto body repair and customer satisfaction,” said Pfau. “Technical training is our differentiator as an independent collision repair center. We are focused on quality as the industry becomes more disrupted by consolidations, multi-shop operations and direct-repair programs.”
Philadelphia Auto Body Repair
The collision repair center sends its technical team to workshops and courses around the country sponsored by I-CAR, Assured Performance Network, Mercedes-Benz, and other private trade schools for the industry. Technicians are trained in advanced auto body repair for welding, paint, frame pulling, alignment, filler and restoration, and more.
Alan’s Collision Center, founded in 1975, is the only certified Mercedes-Benz collision repair center in Philadelphia. Most recently, the business became the only Philadelphia auto body shop recognized by Ford for repair of the Ford aluminum F-150. The Philadelphia auto body repair business is a member of the Assured Performance Network and is certified and/or dealer recognized to repair a variety of other original equipment manufacturer vehicles including General Motors, Honda, Ford, Chrysler, Jeep, Nissan, Chrysler, Chevrolet, Toyota, and others.
It employs a technical team of nearly 10 and each employee averages about 20 years with the business. The business specializes in collision repair for high-end vehicles like Mercedes-Benz as well as trucks like the aluminum Ford F-150. The business is consumer oriented and is not involved in any direct repair programs with insurance companies.